We believe the most successful engagements and client relationships result from shared mutual trust and respect. We are totally invested in every client situation seeking to deliver value to them by solving their most challenging problems.
Investor Owned Utilities & Other Clients
“As part of our post merger integration effort, Incoho was able to hit the ground running with its deep knowledge of the utility industry to provide immediate opportunities for synergy and cost savings and achieve our organizations goal's related to the merger.”
Director, Supply Chain for Fortune 100 Utility
“Incoho helped us develop a mission-critical call center optimization plan by focusing on key areas around call reduction, self-service improvement and training for agents that helped us achieve our Tier I service level metric and other key metric goals. The plan set the call center organization up for success in the next 2 years."
Senior Director, Call Center & Customer Experience
“Incoho Consulting Group has consistently delivered value for our multi-channel customer service team.”
VP, Customer Operations
Fortune 100 Electric & Gas Utility